Last year I picked up the GearWrench ratcheting flex head wrenches, and the 14mm head was on so it was turning in the opposite of the arrow stamped on the wrench, not a big deal, more of an annoyance. I was wondering if the head could be removed and then flipped.
I called their customer service line, wanted to see if they could tell me if the pin could be removed. She didn't know, but told me she would just send me a new wrench. A few days later, a new 14mm wrench was at my house, no charge.
I posted this since it seems so often we mostly hear negative stuff about warranties, thought I would tell my positive no hassle warranty story and a thumbs up to GearWrench for the help.