Old story---About 20 years ago I bought a straight shaft trimmer which included string, saw blade etc. It was a Craftsman and cost big bucks (In the $199.00 range in the 90's). It never ran right and was back to Sears repair shop several times. The last time it was nearly $80.00 for the repair. About a week later it would not start and I threw it in the dumper. My wife sees it in the dumper and reminds me that Sears advertises "satisfaction or your money back". As I was still pissed off I threw it in the truck and took it to the local large Sears store. I walked in with it over my shoulder with the saw blade on it and went to the service counter. Can I help you, Yes, I want my money back since I'm not satisfied. After much discussion they send me to the manager, people get out of my way as I walk through the store to get to his office--maybe the saw blade or my ratty work clothes. Manager asks me how long have you had this machine----about two years and it has been back for repair four times and has never worked correctly. We then had a few words and he says, I will give you your money back, but I have to have the original receipt. I guess he figured I didn't have a receipt, but I went home and got it, took it back. He then would not talk to me, but had his secretary deal with me and gave me the original full price back. It may be the "satisfaction or your money back" was a mistake.